FAQ

1. ORDER & CUSTOMIZATION

Q: What types of products do you sell?
A: We specialize in high-quality, custom-printed home decor and gifts, primarily focusing on posters, canvas prints, mugs, and holiday ornaments.

Q: Are your products already printed or made-to-order?
A: All of our products are made-to-order (print-on-demand). This means we only print your item once you place an order, ensuring that you receive a brand-new, freshly crafted piece of art.

Q: Can I change or cancel my order after placing it?
A: Yes, but you must contact us within 12 hours of placing your order at support@pddongcanvas.shop. Once an order goes into production or has been shipped, it cannot be modified or canceled.

2. SHIPPING & DELIVERY

Q: Where do you ship to?
A: Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.

Q: How much does shipping cost?
A: We offer a flat shipping rate of $4.99 USD for all standard orders within the United States.

Q: How long will it take to get my order?
A: Total estimated delivery time is 5 - 7 business days. This includes 1 - 2 business days for handling/production and 4 - 6 business days for transit/shipping within the US.

Q: Where are my items shipped from?
A: While our design headquarters are located in Vietnam, we partner with premium printing and fulfillment facilities locally in the United States (including CustomCat) to print and ship your orders directly to your doorstep for maximum speed.

Q: How do I track my order?
A: Once your order is shipped, we will automatically send you an email containing your tracking number. You can use this number to check your shipment's progress on our Track Your Order page or via the USPS website.

3. PAYMENTS

Q: What payment methods do you accept?
A: We currently accept secure online payments exclusively through PayPal. You can pay using your PayPal balance or any linked credit/debit cards during checkout.

4. RETURNS & REFUNDS

Q: What is your return policy?
A: Because our items are custom-printed specifically for you, we do not accept returns or exchanges for change-of-mind, buyer's remorse, or incorrect size selections. However, if there is a mistake on our part, we will fully resolve it.

Q: What should I do if my item arrives damaged or incorrect?
A: If your product arrives damaged, defective, or misprinted, please email us at support@pddongcanvas.shop within 30 days of delivery. Please include your order number and clear photos of the issue. You do not need to return the item; we will send a 100% free replacement or issue a full refund.

Q: How long does it take to get a refund?
A: Once approved, refunds are processed back to your original payment method (PayPal) within 3 - 5 business days.